IndiGo Email Service Disrupted Due to Microsoft Glitch, Here's How Passengers Can Get Help

New Delhi: The impact of technical glitches in Microsoft's services is now visible on the functioning of airline companies as well. IndiGo issued an advisory to passengers on November 13 saying that its email support service has been affected. In such a situation, if a passenger wants to send his problem or complaint through email, there may be a delay in getting the reply. The airline has advised passengers to contact other means for now. This technical problem has also affected the email support service of Akasa Air.

Which Indigo services were affected?

While sharing information on social media platform X, IndiGo said that due to global technical disruption in Microsoft's services, its email support service is not working normally. According to the company, due to this, passengers' emails may not be received on time or there may be a delay in processing them. However, the airline has clarified that the rest of its customer support services are available. At present, the company has not given any definite time for the email service to become completely normal.

Where should passengers contact in case of trouble?

IndiGo has advised passengers to use its virtual assistant 6E Skai instead of email. This facility is available on the airline's official website and mobile app. Passengers can seek help through this chat facility for issues like ticket booking, flight changes, cancellations and refunds. It would be better to keep your PNR number and ticket related information handy before starting the chat so that the problem can be resolved quickly. 

Was Akasa Air's service also affected?

Due to Microsoft outage, not only IndiGo but also Akasa Air passengers are facing problems. The airline has said that its email support service is also being delayed. Akasa Air has asked passengers to contact its 24-hour Akasa Care Center for immediate assistance. For this the company has issued the number 91 9606 112131. Passengers can also share their complaints or questions through social media.

Why was there a technical problem in Microsoft's services?

There are reports of technical problems in Microsoft's Microsoft 365 services since November 12. Its effect was seen in many countries including India. During this period, users faced problems in using services like Outlook, Microsoft Teams and Copilot. A large number of complaints regarding Outlook were also registered on Outdetector, a website that tracks outages. Many users reported problems in sending, receiving emails and opening inboxes. Due to this technical hurdle, email support services of airline companies have also been affected.