How to Book an LPG Cylinder via WhatsApp, SMS, or Call? Check Step-By-Step Guide

New Delhi: The major global energy disruptions due to the ongoing conflict in West Asia have raised concerns among consumers about possible fuel shortages. The closure of the Strait of Hormuz, through which about 20 per cent of the world's crude oil, natural gas, and LPG normally flows, have led to fears of  shortage of supply.

Due to these concerns, many people have begun booking LPG cylinders earlier than usual. 

What did the government say?

Sujata Sharma, Joint Secretary at the Ministry of Petroleum and Natural Gas, also addressed the concern, saying that India is sourcing LPG imports from multiple routes and suppliers to stabilise availability.

Can we book LPG cylinder by WhatsApp?

If you are facing trouble booking your LPG cylinder through calls, there are several simple ways to book it from home using your mobile phone. With the help of WhatsApp, SMS, missed call, or mobile apps, customers of Indane, HP Gas, and Bharat Gas can easily book a refill without visiting the gas agency.

How to book an LPG cylinder?

Booking through WhatsApp: A person can book LPG cylinder by sending a message from their registered mobile number to the gas company’s official WhatsApp number.

• Indane Gas: Send "REFILL" on WhatsApp
• HP Gas/Bharat Gas: Send "Hi" to start the booking process

This service works 24×7 and is fully automated. 

Booking through SMS: The person can also book cylinder by sending a text message.

• Indane users: Type "REFILL" and send it to the official number
• Bharat Gas users: Send "LPG" via SMS

After sending the message, you will receive a confirmation.

Booking through missed call or phone call: Customers can give a missed call or use IVRS numbers from their registered mobile number to book a refill.

• Missed call service automatically registers your booking
• IVRS calls guide you step-by-step in your preferred language
• Booking through apps and online platforms

Can we book cylinders by any other way?

The user can also book LPG cylinders using:

• Official gas company apps
• Government apps like UMANG
• Payment apps like Paytm, PhonePe, Amazon Pay

These platforms also allow online payment and booking tracking.

What if the cylinder is not delivered?

If the cylinder is not delivered on time, the person can file a complaint through customer care numbers and
official websites or apps. A common helpline number is also available for LPG-related complaints. Always use official numbers, apps, or websites for booking.