Paytm fires 1,000 employees: Automation to be blamed?

Paytm has reportedly asked its 1,000 people to leave in order to enhance efficiency and trim operational costs.

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Khushboo Joshi
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In a strategic move to enhance efficiency and trim operational costs, Paytm, the leading player in the financial technology sector, has recently initiated a significant workforce restructuring. This decision, impacting over 1,000 employees across various departments, is aimed at achieving a 15 percent reduction in staff costs, aligning with the evolving financial landscape, as per reports.

Paytm, operated by One 97 Communications, has strategically executed layoffs over the past few months, primarily affecting divisions such as payments, lending, operations, and sales. This move, reportedly based on performance-related concerns, accounts for approximately 10 percent of the company's total workforce.

The workforce reduction at Paytm reflects broader trends in the new economy sector, where companies embracing advanced technology have collectively laid off more than 28,000 employees in the initial three quarters of the year. This alarming statistic underscores the financial challenges faced by these enterprises, grappling with the complexities of securing funding in the current economic climate.

Understanding Paytm's position

Paytm's decision to trim its workforce resonates with the challenges encountered by many in the sector, signalling financial difficulties arising from the increased difficulty in securing funding. The company is making targeted cuts, notably in its thriving lending business, which experienced substantial growth in the past year.

While a spokesperson from Paytm contested the reported number of job cuts, acknowledging the ongoing changes, the company is resolute in its goal to reduce staff costs by 10-15 percent in the current fiscal year. The commitment to maintaining a delicate balance between cost optimisation and growth underscores Paytm's strategy for long-term sustainability.

Embracing automation: Mitigating workforce impact

In response to the layoffs, Paytm is actively integrating AI-led automation to replace certain roles, particularly in areas directly affected by the workforce reductions. This dual strategy of cutting costs while embracing technological advancements reflects the company's commitment to staying at the forefront of industry innovation.

Simultaneously, Paytm is set to reinforce its core payments business by hiring approximately 15,000 employees in the upcoming year. This proactive approach aims to fortify the company's position in the market, ensuring stability and growth despite the recent strategic cuts.

Paytm's spokesperson emphasised the company's commitment to developing new products within its wealth management vertical and expanding its presence in the insurance distribution business.