Fake Amazon-Apple Support Used to Scam Foreign Nationals in Cyber Fraud Racket

New Delhi: Dwarka District Police has busted a gang allegedly operating a cyber fraud network from Delhi targeting foreign nationals. The gang was allegedly running an illegal international call centre in the Vipin Garden area of Uttam Nagar, where foreign citizens were being cheated by posing as technical support representatives of Amazon and Apple. Acting on a tip-off, technical surveillance and continuous monitoring, the AATS team of Dwarka District Police arrested five accused.

Dwarka District DCP Kushal Pal Singh said the operation was carried out during the intervening night of September 28 and 29. During the raid, the accused were found actively contacting foreign nationals and allegedly trapping them under the pretext of providing technical support. Police recovered 10 laptops, four mobile phones, two Wi-Fi routers, headsets and other calling equipment being used at the call centre. A large amount of digital evidence was also recovered.

Fraud Started With Fake Technical Support

According to the police investigation, the accused contacted foreign nationals through internet-based VoIP applications. They allegedly used platforms such as MicroSIP, X-Lite and Google Voice for this purpose. During calls, the accused posed as technical support representatives of Amazon or Apple and attempted to gain the victims' trust.

Once the trust was established, the next stage of the fraud began. The accused allegedly persuaded victims to download remote-access software such as AnyDesk. They then attempted to gain access to their computers or other devices and either forced them to make payments or tried to obtain sensitive financial information.

Secret Surveillance Exposed Fake Call Centre

As part of a special campaign against illegal call centres in Dwarka district, the AATS team had been directed to monitor such gangs and identify their modus operandi. In this connection, discreet surveillance was conducted on the activities of the suspected call centre in Vipin Garden. After technical verification and collection of intelligence, the police team raided the premises.

During the operation, five people were found allegedly involved in cyber fraud activities. One woman was served a notice.

Who Did What?

According to police, 33-year-old Simranjeet, a resident of Ludhiana, was involved in managing the operations of the call centre. He was responsible for providing callers with daily user IDs, passwords and other login-related information.

47-year-old Mark Martin, a resident of Gurugram, allegedly spoke to foreign nationals and lured them into the fraud on the pretext of providing technical support.

43-year-old Elton John Salters, a resident of Kolkata, operated several computer systems and contacted foreign nationals through VoIP services. According to police, he had allegedly been involved in a similar offence in the past.

30-year-old Abhishek S. Abraham, a resident of Delhi, worked as a call centre agent and was allegedly involved in carrying out cyber fraud through online communication platforms.

Meanwhile, 34-year-old Anita, a resident of Odisha, was working as a caller and allegedly used a separate laptop to contact foreign nationals using a fake identity. Police have issued her a notice.

Large Cache of Digital Evidence Recovered

During the raid, police examined the electronic devices recovered from the call centre and found applications including Google Voice, MicroSIP, X-Lite and AnyDesk, along with data related to foreign contacts, written calling scripts, login details and other suspicious digital material.

Police are now examining the digital evidence to identify other members of the gang and people linked to its wider network.

Case Registered, Investigation Underway

In connection with the case, FIR No. 259/2026, dated September 29, 2026, has been registered at Mohan Garden Police Station under relevant sections of the Bharatiya Nyaya Sanhita and the Information Technology Act.

Police are questioning the accused to determine how many foreign nationals were allegedly targeted through the network and where the fraud proceeds were transferred. Dwarka District Police said its campaign against illegal call centres and gangs involved in cybercrime will continue.

The operation was carried out by the AATS Dwarka team under the leadership of Inspector Manish Yadav and the supervision of Assistant Commissioner of Police Subhash Malik. The team included Sub-Inspector Dhananjay Kumar, Sub-Inspector Jitendra Singh, Assistant Sub-Inspector Dev Kumar, Head Constable Inder Singh, Head Constable Sandeep, Head Constable Sonu, Head Constable Manish, Head Constable Manoj, Head Constable Pradeep and Woman Head Constable Mamta.

The operation was conducted under the directions of Dwarka District Deputy Commissioner of Police Kushal Pal Singh.