Zomato Rider Eats Food After Late-Night Delivery Dispute With Customer Over Doorstep Drop-off

New Delhi: A Zomato delivery agent ended up eating a customer’s food after a dispute over doorstep delivery late at night sparked an unusual standoff.

What happened in the late-night delivery?

A video of the incident, shared on social media on January 1, has now been viewed more than a million times and lit up conversations online.

Why did the rider refuse to deliver upstairs?

In the video, the rider, identified as Ankur Thakur, says he arrived at the customer’s building around 2:30 am with a biryani combo order. He asked the customer to come downstairs to collect it. Thakur explained he didn't feel safe leaving his bike unattended in the quiet, late-night hours.

According to him, the customer insisted the food be brought right to their doorstep because they had paid for delivery. The exchange quickly escalated, with the customer threatening to cancel the order if the rider didn't comply.

 

 

 

 

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A post shared by ankur thakur (@ankurthakur7127)

What did the rider do next?

Faced with the threat of cancellation and no agreement on doorstep delivery, the rider said he cancelled the order himself. He then opened the food box on camera, took out a piece of gulab jamun and began eating, saying he would also eat the biryani.

Why is the video getting attention?

The clip has struck a chord online. Some viewers have expressed sympathy for delivery workers, pointing to the hazards of working odd hours and the physical demands of the job. Others say doorstep delivery is part of the paid service and customers should expect their food to be brought to their door.

What are people saying online?

Reactions on social media are divided. One user noted that customers pay for convenience and shouldn't be asked to come downstairs. Others backed the rider, arguing that basic respect and understanding for gig workers go a long way.