IndiGo Cancels 550 Flights Nationwide as Operational Crisis Deepens; DGCA Seeks Explanation

New Delhi: Indigo, which people used to know as the airline that flies on time, has become the biggest problem for passengers these days. The situation worsened so much on Thursday that the company had to cancel 550 flights across the country. 191 flights were canceled in big cities like Delhi, Mumbai, Ahmedabad, and Hyderabad. At many airports, passengers stood in queues throughout the night, children kept crying, and people kept asking for information, but no one had the answer.

Indigo's clarification: “We are also worried.”

Indigo issued a statement amid continuous complaints. The airline said that there have been major network disruptions in the last two days, and they apologize for the same. He says that he is trying to improve the situation in collaboration with the Ministry, DGCA, BCAS, and AAI. But the question for the passengers is simple—if efforts were being made, then why was there so much chaos?

Terrible experience in Goa airport with no accountability lying with @IndiGo6E . No support to the passengers & no food after almost 13 hours of this drama since most people reached GAU airport at 9 yesterday night. @DGCAIndia pic.twitter.com/5S1csPwOPP

— Naveen (@navzak) December 4, 2025

The crisis has been going on since November

The problem is not new. In November alone, Indigo had to cancel 1,232 flights. Many flights stopped due to technical reasons, many were delayed, and many times passengers were left standing at the gate while the flight took off.

DGCA asked for answers; reasons came to light

Aviation regulator DGCA finally took a tough stance and asked the airline why so much chaos was happening.

Indigo replied that

• 755 flights had to be canceled due to shortage of staff
• 92 flights due to ATC problems
• Due to 258 airport restrictions
• 127 for other reasons

What this means is clear—the problem is not on one but on many levels.

Passengers got angry on social media

The anger of those who had booked tickets was clearly visible on social media. Many people wrote that they were made to wait for hours, but no one gave correct information. Many passengers said that they could not even find a hotel and spent the night at the airport.

CEO's email leaked, controversy increased again

Meanwhile, an internal email from IndiGo CEO Peter Albert went viral on social media. In this he admitted that "we serve around 3.8 lakh passengers every day. We want every passenger to have a good experience, but in the last few days we have not been able to live up to that promise."

He further wrote that a number of minor problems—technical glitches, schedule changes, weather, congestion in the traffic system, and the new FDTL rules—combined to worsen the situation.