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Chips, cookies, complaints: IndiGo’s poor compensation sparks online fury over 5-hour flight delay | WATCH

Viral Video: IndiGo Airlines has hit the headlines as a passenger complains of 5-hour delay and rude service that raises a host of questions over low-cost airlines that are sacrificing customer care for the bottom line.

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IndiGo passenger criticises crew for ‘unprofessional behaviour’ (Linkedln/@RHITAM BHATTACHARJEE)

Viral Video: IndiGo Airlines has come under heavy criticism as one passenger from Kolkata, Ritham Bhattacharjee, shared his bitter experience on LinkedIn about a 5-hour delayed flight. Ritham was scheduled to fly from Kolkata (CCU) to Chennai (MAA) on 6th January, but the flight got delayed by 5 hours and all the passengers stayed inside the aircraft throughout. Compensation was just a pack of chips and a cookie, which is not adequate compensation for this sort of problem.

Poor Quality Crew and Inadequate Customer Service

But that was not the only reason for his anger. Bhattacharjee said the cabin crew was "uncooperative and rude". On the return journey, it was even worse. A group of attendants added to his dissatisfaction. A frequent flyer on the airline, he was appalled by the behavior and wondered whether IndiGo had lost its focus on customer service with its low-cost operations.

IndiGo Response and Backlash

IndiGo responded with a standard apology, saying that it was not the kind of experience they wanted customers to have and promised to connect with him. The apology did little to quell the anger of online users, however, many of whom empathised with Bhattacharjee and criticised the airline's declining standards. Some pointed out that low-cost carriers, like IndiGo, are sacrificing quality service for the sake of cost-cutting.

 

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